Refund policy

Order Cancellations:

• Cancellation can be requested at any time prior to delivery directly from your order management page.

• If the order status is "Confirmed", refunds can be issued either instantaneously to your account wallet/purse or returned to your original payment source (which takes 5–7 business days post-initiation).

• For orders in status prior to delivery, refunds are credited back to the original source of payment.

• For orders already marked as "Shipped" or "In-transit", an order recall instruction is sent to logistics partners upon cancellation. The refund is processed once the return has been formally initiated by logistics; delivered orders cannot be cancelled or refunded this way.

Returns & Replacements:

• Standard product returns are generally not accepted once delivered due to hygiene and safety guidelines.

• Replacements are provided if a request is submitted within 7 days of delivery under the following circumstances:

  • Wrong product(s) delivered

  • Missing product(s) in the package

  • Damaged or leaking product(s) delivered

  • Expired product(s) received

• Verification (such as batch information and photo/video proof) may be required before replacement fulfillment.

Wallet Balance & Validity:

• Any refund credited to an in-store wallet balance carries a validity of 12 months from the date of issue and cannot be withdrawn or remitted back to external bank accounts.